SHIPPING
LITHUANIA: FREE SHIPPING
FREE SHIPPING USING LP EXPRESS/omniva PARCEL TERMINALS
WE WILL SEND YOUR PURCHASED ITEMS TO your NEAREST LP Express or OMNIVA terminal. Your package will be ready to be picked up within 1-3 business days. If you wish to track your package, you can enter the tracking number (we will send it to you by e-mail) here (Lp Express) or here (omniva). Once your parcel arrives at its destination you will be informed by an SMS and e-mail message from the chosen parcel shipping provider with all the relevant information.
IF YOU WOULD LIKE THE PACKAGE DELIVERED STRAIGHT TO YOUR DOOR, WE CAN ARRANGE A COURIER service FOR € 5.
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THE EUROPEAN UNION: $ 4.00 -10.00
OTHER COUNTRIES: $ 5.00 -15.00
SHIPPING USING THE LITHUANIAN POSTAL OFFICE
WE WILL SEND YOUR PACKAGE using the REGISTERED AND PRIORITY SHIPPING methods. that way, YOU WILL BE ABLE TO TRACK YOUR PARCEL USING ITS shipment NUMBER (if your country is a member of the "prime" collaboration) and hopefully get your package in a faster and safer way.
if you WOULD LIKE TO RECEIVE YOUR ITEMS FASTER AND HAVE the budget for Expedited shipping, E-MAIL US AT INFO@SELFPHARAOH.COM AND WE WILL TRY TO ARRANGE A SHIPPING METHOD THAT WILL FIT YOUR NEEDS.
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DISCLAIMER! BECAUSE OF THE COVID-19 PANDEMIC THE SHIPPING PROCESS COULD BE DELAYED. PLEASE CONSULT THE CORRESPONDING SHIPPING SERVICE OR YOUR NATIONAL POST FOR CLEARER DATES, AS IT IS ONLY POSSIBLE TO GIVE YOU ESTIMATES OF SOME COUNTRIES AT THE MOMENT:
LATVIA: 6 - 7 DAYS
GERMANY: 7 DAYS
FRANCE: 9 -11 DAYS
NORWAY: 13 - 15 DAYS
THE UNITED KINGDOM: 14 - 16 DAYS
THE UNITED STATES: 24 - 27 DAYS
POLAND: 10 - 11 DAYS
ITALY: 15 - 20 DAYS
SPAIN: 18 - 22 DAYS
THIS INFORMATION WAS TAKEN FROM THE LITHUANIAIN POST WEBSITE AND WAS LAST UPDATED ON FEBURARY 5TH 2021.
PLEASE note, THAT YOU WILL BE RESPONSIBLE FOR ALL IMPORT fees, duty taxes, CUSTOMS and/or brokerage fees THAT could be APPLIED BY YOUR COUNTRY (depending on its export/import regulations) and charged by your local postal carrier.
all of the following information pertains only to the shipping process and not THE order turnaround.
hey, if you notice that your package and/or the items inside were damaged from the shipping, report it immediately to us with pictures at info@selfpharaoh.com. if the package was delivered to your door by a SERVICE PROVIDER, before signing any papers of acceptance discuss the situation at hand with the COURIER.
We do not refund for lost (or unclaimed or undeliverable) packages but we ADD INSURANCE TO ALL INTERNATIONAL SHIPMENTS AND will do our best to track it down for you.
return & refund
if you are unhappy with your purchase for any reason you can return it to us for a full refund.
Here is how the return process works:
FIRST MAKE SURE THAT:
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your purchase was not a special made to order item (it was not tailored to fit specifically you or was otherwise personalized for you), since those are not eligible for a refund;
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no more than 14 days have elapsed since you received your item;
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you have only tried the clothing on to see HOW It fits and did not wear it for any other purposes;
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the appearance of the clothing was not affected, IN OTHER TERMS IT IS IN UNUSED AND NEW CONDITION;
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all of the labels and tags are still attached and intact.
your refund:
After receiving your return package and inspecting the condition of the clothing, we will start processing your refund. Please allow a 3-day window (from the date of receiving your return item) for us to process everything. We will reimburse the full price of your purchase to the bank account stated in your return form. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by e-mail when your return has been completed.
In your return package make sure to include:
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EVERYTHING THAT CAME WITH the item, INCLUDING ANY CARDS, BROCHURES, ETC.;
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YOUR PROOF OF PURCHASE (E.G. INVOICE);
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a filled out return form (download it here).
LITHUANIA
RETURN THROUGH OMNIVA PARCEL TERMINAL
INTERNATIONAL
RETURN THROUGH YOUR SELECTED SHIPPING SERVICE
When you received your order, either by Omniva courier or self-service terminal, you also got an SMS and e-mail informing you about the incoming parcel. The same message has to contain a return code as well. You can use this return code to return your purchase, using its original packaging, through any Omniva parcel terminal.
Keep the original sender label on the parcel and go to your nearest Omniva terminal. There on the touchscreen select the function "Return parcel" and either scan the barcode available on the original label or enter your return code manually. The terminal will then print out a return label which you should attach to the packaging. Then put the parcel in the opened locker, close its door and select "Confirm" on the touchscreen. If you wish, you can print a receipt.
For more information click here.
Choose your preferred postal provider and ship the return package following the provider's instructions to the address:
Boram Gabrielė Deltuvaitė
Vydūno g. 2 - 23
Vilnius 06204
Lithuania
We strongly recommend that you select a service that offers to track the shipment of the return package. Once you have sent your parcel inform us of it at info@selfpharaoh.com and make sure to include the tracking number.
You are responsible for the cost of the return shipment